I am paid by my employer on the fifth day of each month. Thus, I would like to have my auto-pay for your bill drawn on the fifth day of each month.
I called customer service twice and was first told by a customer service representative (who, I’m sorry, seemed very unknowledgeable as she had to put me on hold and look up the answer to each question I asked) that this would only be possible if I changed my auto-pay from a credit card to a direct withdrawal from my checking accout, which is not my preference. She did not do this herself, but instead told me that I could do it on your company’s website.
Despite my misgivings, I did this, and found no way on the website to change the date of my bill pay withdrawal.
Some moments later, a call back to a different CSR transferred me to some special department with a magic code name which I did not catch. The third CSR from this mysterious department I spoke to said that it would not be possible to extend my payment date beyond the third day of each month. She assured me that escalating the issue to a higher-level person would not help because no one has discretion to change the date of a withdrawal more than twenty-five days beyond the bill date.
Worse, if I paid ahead of the bill for one month, the CSR warned that I might then be double-billed, and if I went off auto bill pay I would lose a substantial discount.
I want to pay for my service and you have every right to have confidence that I, your customer, will pay your bill. Nevertheless, your billing policies are making it very inconvenient for me to give you money.
Feel free to listen to the recorded conversations before replying.
Your Annoyed Customer, Burt Likko