Glen Whitman argues that hot flight attendants were an odd result of airline regulation and it was deregulation that caused flight attendants to be like everybody else. Megan McArdle argues that it was feminist shaming, unionization, and anti-discrimination law.
True story… longer ago than I would like to admit, when I was about 24 or so, I applied for a job to be a flight attendant. I was pretty hard-up for a job and I figured that if I was going to enter customer service, cooler on a plane than behind a counter. Besides, it might give me something to blog about. Given my comparative lack of experience in customer service in general, I figured there was no chance I would get a call back. To my surprise, I did.
So I showed up on interview day. There were about twelve people in the lobby and three more in line. I waited my turn. However, when I got up to the front and told them I was there to interview for a flight attendant position, I got a strange look. She paused and said, “I’m sorry, we can’t hire you for this position.” She went on to explain why in under ten words. She then asked which applicant I was so that I could be removed from the pile.
So the question is… why? Does anyone want to take a stab it it?